399 bet's Privacy Policy
This policy clearly explains how your personal information is collected, why it is used, and how it is kept secure when you use the 399 bet platform.
Introduction and Scope of Policy
399 bet is an online gaming and sports betting platform. This privacy policy ("Policy") applies to the personal information of all individuals ("you" or "user") who use 399 bet's website, mobile application, and related services (collectively, the "Platform").
Reading this policy will tell you what types of information are collected, how they are used, with whom they may be shared, and what measures we take to keep your information secure. By registering on or continuing to use the Platform, you are considered to have accepted the terms of this policy.
This privacy policy is an integral part of 399 bet's Terms and Conditions. Both documents must be read together.
What Information We Collect
399 bet collects information in two ways for the purpose of operating the platform — directly from you and automatically.
2.1 Information You Provide Directly
When registering an account, making a deposit or withdrawal, or requesting support, you provide the following information:
- Full name (as it appears on your government-issued ID)
- Date of birth
- Mobile number and email address
- bKash, Nagad, Rocket, or bank account details (for transactions)
- Copy of national ID card or passport (for identity verification)
- Messages sent via live chat or email
2.2 Automatically Collected Information
Certain information is automatically recorded while you use the platform:
- IP address and device identification (device ID, operating system)
- Browser type and version
- Which pages you visited on the platform, how long you stayed, and where you clicked
- Betting and gaming activity history
- Approximate information about login date, time, and location
2.3 Information Received from Third Parties
For identity verification and fraud prevention, we may receive certain information through trusted third-party verification services. This information is used solely to ensure account security.
Purpose of Using Information
Collected information is used only for the specific purposes listed below:
- Account Management: Completing the registration process, confirming login, and maintaining the security of your account.
- Identity Verification: Confirming your age and identity, which is part of a legal obligation.
- Financial Transactions: Processing deposits and withdrawals correctly.
- Service Improvement: Monitoring platform performance and resolving technical issues.
- Customer Support: Resolving your questions and complaints via live chat or email.
- Fraud and Abuse Prevention: Detecting suspicious activity to keep accounts secure.
- Relevant Communications: Sending information about bonuses, promotions, or system updates — if you wish to stop receiving such messages, you can let us know.
- Responsible Gaming: Analyzing usage patterns to provide support under our responsible gaming programme.
Sharing Information with Third Parties
399 bet never sells your personal information for commercial purposes. However, information may be shared with third parties in certain specific situations necessary for operating the platform:
4.1 Service Provider Partners
We work with third parties for payment processing (bKash, Nagad, Rocket, and bank transfers), identity verification, cybersecurity, and technical support. These partners receive only the information necessary for their designated task and are bound by confidentiality agreements.
4.2 Game Software Providers
Our platform uses software from various game studios including Pragmatic Play, PG Soft, JILI, Evolution, and Spribe. These studios receive only the minimum technical information needed to operate the games; your identity or financial information is not shared with them.
4.3 Legal Obligations
We may be required to disclose information in response to a court order, a lawful request from an investigating authority, or applicable law. In such cases, no information will be provided beyond what is permitted by law.
4.4 Business Transfers
If there is a major change to 399 bet's business structure in the future, user information may pass to the relevant successor entity. You will be informed before any such change.
Cookies and Tracking Technologies
The 399 bet platform uses cookies and similar technologies (such as local storage and session trackers). These technologies fall into three categories:
5.1 Essential Cookies
These cookies are necessary to keep login sessions active, prevent fraud, and run the platform's core functions. They cannot be disabled, as the platform does not work properly without them.
5.2 Analytical Cookies
Information about which pages users spend the most time on and which features they use most helps improve the service. These cookies can be disabled from your browser settings.
5.3 Preference Cookies
These store information such as language selection, recently viewed games, and personal preferences to make your experience easier on return visits. You can manage them by changing your browser's cookie settings, though some features may become limited.
Data Storage and Security Measures
6.1 Retention Period
Information will be retained while your account is active and for as long as necessary to meet applicable legal obligations after it is closed. Financial transaction records are generally kept for an extended period.
6.2 Technical Security
399 bet takes the following measures to keep your information secure:
- SSL encryption — data is transferred in an encrypted state on every connection
- Password hashing — passwords are never stored in plain text
- Two-factor authentication (OTP) — an additional security layer for sensitive transactions
- Firewall and intrusion detection systems
- Regular security assessments and staff training
However, no method on the internet is 100% secure. It is your responsibility to keep your account password confidential and not share it with others.
Your Rights Regarding Your Information
399 bet respects your rights regarding your information. You may exercise the following rights:
- Right of Access: You may request to know what information we hold about you.
- Right to Rectification: You may request correction of incorrect or incomplete information.
- Right to Erasure: Where there is no legal obligation to retain it, you may ask for specific information to be deleted.
- Right to Restrict Processing: In certain circumstances, you may request that use of your information be suspended.
- Opt Out of Marketing: You may let us know at any time to stop receiving promotional communications.
To exercise these rights, contact our support team via 24/7 live chat or email. You can also find answers to common questions on our FAQ page.
Underage Users
The 399 bet platform is strictly for individuals aged 21 and above. Information from anyone under 21 is never knowingly collected or stored.
If an underage person registers on the platform and this comes to our attention, that account will be closed immediately and all collected information will be deleted. If you become aware of an underage person using the platform, please inform us.
External Website Links
Our platform may sometimes direct you to third-party payment gateways or verification pages. Once you enter those pages, their own privacy policies apply; 399 bet is not responsible for how they handle information.
It is advisable to read the privacy policy of any third-party page before visiting it.
Policy Changes and Updates
This privacy policy may be revised from time to time to keep pace with business needs, legal changes, or new technology.
If significant changes are made, you will be notified via your registered email or a notice on the platform. Continued use of the platform after changes are made will be considered acceptance of the updated policy.
The date of each update will be noted at the top of this page. Check this page regularly to stay informed.
Privacy Contact Information
If you have any questions, concerns, or requests regarding this privacy policy, contact our support team through the following:
- Live Chat: 24 hours a day, 7 days a week — in both Bengali and English
- Email: [email protected]
We aim to respond to all inquiries promptly and specifically. You can learn more about us on our About Us page.
This privacy policy is a legally binding document of the 399 bet platform. By using the platform, you are considered to have accepted all the terms of this policy. If you do not understand or object to anything stated in this policy, please inform us before using the platform.