399 bet Terms and Conditions

These terms and conditions apply to the 399 bet platform and all related services. By accessing the site, completing registration, or carrying out any transaction, you are considered to have accepted all the terms set out below.

This agreement is a legal contract between the entity operating 399 bet (referred to as the "Company") and the user of the service ("Member" or "you"). If you disagree with any part of these terms, you are requested to stop using the service.

The Company reserves the right to amend these terms at any time for reasonable cause. Changes take effect upon publication on the site, and continued use of the service by members will be considered acceptance of the updated terms.

2.1 Registration Process

Opening an account at 399 bet is free. All information provided at the time of registration must be accurate, complete, and up to date. The Company reserves the right to close any account opened with false information at any time.

• Each person may operate only one account.
• The email address or mobile number provided at registration must remain active.
• The Company may request a copy of a national ID card or passport at any time for identity verification.
• It is the member's own responsibility to keep their account login details confidential.
• If unauthorised access to the account is suspected, the support team must be notified immediately.

2.2 Account Verification

The Company reserves the right to verify accounts as part of the KYC (Know Your Customer) process. Withdrawal facilities may be restricted until verification is complete.

No person under the legal age may use this platform. It is a member's personal responsibility to keep minors away from gambling. If the Company determines that a member is under 21 years of age, the account will be closed immediately and deposited funds will not be returned.

• By registering, you confirm that you are 21 years of age or older.
• Professional athletes or match officials may not place bets on related events.
• Multiple members of the same household may operate separate accounts, but use of the same payment method may be restricted.

4.1 Deposits

bKash, Nagad, Rocket, and bank transfer are currently available for depositing funds at 399 bet. Bank transfers can be made from Dutch-Bangla Bank, Islami Bank, or BRAC Bank. The minimum deposit amount for each method is ৳300.

• Deposited funds must come from a payment account registered in the member's own name.
• Deposits from third-party accounts are not accepted and will be reversed in such cases.
• The correct transaction reference or specified details must be included at the time of deposit.

4.2 Withdrawals

bKash, Nagad, Rocket, and bank transfer can be used for withdrawals. The minimum withdrawal amount is ৳800. Withdrawal requests generally take 30 minutes to 3 hours to process.

• The withdrawal method and name must match the deposit method.
• Large withdrawal amounts may be held if identity verification has not been completed.
• Withdrawals may be temporarily suspended while an active bonus wagering requirement is in progress.
• If unusual activity is suspected, the Company may temporarily suspend a withdrawal and carry out a review.

5.1 Welcome Bonus

New members will receive a 120% bonus on their first deposit, up to a maximum of ৳15,000. The wagering requirement on this bonus is 10 times the bonus amount. For example, depositing ৳1,000 gives a ৳1,200 bonus, and a total of ৳12,000 must be wagered before withdrawal.

5.2 General Bonus Terms

• Bonus funds cannot be withdrawn directly — they become withdrawable only after the specified wagering requirement has been completed.
• The same person or household may not claim the same promotion more than once.
• Multiple bonuses cannot be active at the same time.
• If detailed terms for a promotion are published separately, those terms apply alongside these general terms.
• The Company reserves the right to change or cancel any promotion without prior notice.

5.3 Other Promotions

Other promotions — including the weekly 399 bet reward, Friday special reload, cricket festival bonus, birthday gift, and referral reward — have their own terms. Details for each promotion are provided on the relevant promotion page. The minimum deposit amount for all promotions is ৳300.

6.1 Bet Acceptance

A bet is considered final only when it is recorded as confirmed in the system. The Company is not liable for any bet that remains incomplete due to a network issue or technical fault.

• Bets not recorded before an event starts will be automatically cancelled.
• If incorrect or unintended odds are published, the Company reserves the right to cancel those bets.
• If an event is cancelled, the bet amount is generally refunded.

6.2 Slots and Casino Games

The casino section of 399 bet features games from various reputable software providers including PG Soft, Pragmatic Play, JILI, and Evolution. Each game has its own RTP (Return to Player) rate. The live casino section allows play with human dealers.

• Game results are determined by a Random Number Generator (RNG).
• If the connection is lost, the game session is automatically saved.
• If an incorrect payout occurs due to a technical fault, the Company may correct the difference.

Any of the following activities are strictly prohibited. The Company reserves the right to close accounts and confiscate deposited funds if these prohibitions are violated.

• Creating multiple accounts to exploit the bonus system.
• Accessing or operating another person's account.
• Placing bets using automated bots, scripts, or software.
• Betting based on match fixing or insider information.
• Using the platform for money laundering or with illegal funds.
• Providing false information for the purpose of obtaining a bonus.
• Exploiting any bug or fault in the system — members have a responsibility to report such incidents to the Company.
• Attempting to interfere with the platform's security systems.

8.1 Company Action

Upon reasonable evidence of a breach of terms, 399 bet may temporarily suspend or permanently close any account. If the reason involves illegal conduct, deposited funds may also be confiscated.

• The member will be informed of the reason for suspension where possible, though details may not be disclosed during an ongoing investigation.
• If a suspension has occurred in error, the member may appeal via live chat or email.

8.2 Member's Own Request

Any member may close their account at their own request. In that case, any valid funds remaining in the balance will be returned in accordance with the normal withdrawal rules. As part of responsible gaming, members may also request self-exclusion for a set period or ask to set betting limits.

399 bet believes that gambling is a form of entertainment, and the Company is always mindful that it should not cause financial or psychological harm to any member. Several tools are available at all times to protect members.

• Deposit limits: A maximum daily, weekly, or monthly deposit amount can be set.
• Self-exclusion: A break from the account for a set period can be requested.
• Reality check: Notifications about time spent can be enabled at set intervals.
• Please be vigilant to ensure that no one under the age of 21 can use the site.

If you feel that gambling is having a negative effect on your life, visit our responsible gaming page for support.

399 bet uses modern SSL encryption and security protocols to protect members' personal data. Full details of how member information is collected, stored, and used can be found in the privacy policy.

• Member data is not shared with any unauthorised third party.
• Information may need to be provided to government authorities if there is a legal obligation to do so.
• A member may contact the support team to view or correct their own information.

399 bet is not liable for any financial or other loss in the following circumstances:

• Any issue caused by internet connection problems or the member's own device.
• Delays or errors caused by third-party software or payment gateways.
• Service disruption due to natural disasters, government directives, or other unavoidable causes.
• Loss resulting from the member sharing their own login details with another person.
• Losses from betting or gaming — the nature of gambling inherently involves the possibility of winning and losing.

If you encounter any issue, contact us via 24/7 live chat or email for support. Our team provides assistance in both Bengali and English. For general queries, you will find detailed answers on the FAQ page.

399 bet reserves the right to partially or fully amend these terms and conditions at any time. For significant changes, an effort will be made to notify members via email or a notification on the site.

• Using the service after changes are published constitutes acceptance of the new terms.
• The latest version of the terms will always be available on this page.
• The date of changes will be shown at the top of the page as "Last Updated".