Responsible Gaming —
Stay safe, play within your limits
399 bet believes that gaming should be a source of enjoyment — not stress or harm. On this page we discuss how you can keep your gaming under control, recognise warning signs, and seek support when needed.
Our Philosophy
Betting and casino games are primarily a form of entertainment. At 399 bet we want every member to play consciously, voluntarily, and within a set budget. Winning and losing are both a normal part of the experience — so you should never increase your bets in an attempt to recover lost money.
Our Terms and Conditions clearly state that no one under 21 may open an account or place bets on our platform under any circumstances. We enforce this age limit strictly and make no exceptions.
Responsible gaming means understanding your own situation and setting limits in time. True responsibility is making the decision to play by putting your life, family, and financial health first — not out of fear of losing money. Under our Privacy Policy, your account information and gaming history are fully protected — and we can use that information to support you when needed.
Our Commitment
- Strictly enforcing the 21+ age limit
- Option to set your own deposit and bet limits
- Self-Exclusion tools readily available
- 24/7 live chat and email support
- Account activity review process in place
- Verification process to protect minors
Stay in Control — Tools
At 399 bet you decide how much you play. Use the tools below to keep your gaming experience enjoyable at all times.
Set a Deposit Limit
Set a maximum deposit amount on a daily, weekly, or monthly basis. You will not be able to deposit beyond this limit, so there is no risk of going over your budget.
Session Time Limit
Set a limit on how long you play in one sitting. Once the set time is up, the system will automatically alert you or may pause the session.
Self-Exclusion
You can suspend your account for a set period or permanently. To activate this, contact the support team via 24/7 live chat or email.
Gaming History Review
Your full deposit, bet, and withdrawal history is available from your account. Analyse your spending patterns and make decisions as needed.
Set a Bet Limit
Set a bet limit to prevent placing a single bet above a certain amount. This reduces the risk of placing large bets on impulse.
Scheduled Break
Take a set break ranging from 24 hours to 6 weeks. During this time your account remains active but you cannot place bets or make deposits.
To activate any of the tools above, contact our support team directly via live chat. Our team is ready to respond in Bangla and English 24 hours a day.
Warning Signs of a Problem
It can often be hard to recognise on your own whether a gaming habit is becoming a problem. If you notice the following signs in yourself or someone you know, it is time to seek support:
- Repeatedly betting to try to recover lost money and being unable to stop.
- Thinking about betting or games so much that sleep, work, or attention to family suffers.
- Repeatedly exceeding a set budget and continuing to play by borrowing money.
- Trying to stop gaming but failing to do so.
- Hiding gaming activity from family or friends, or lying about it.
- Feeling anxious, angry, or restless when unable to play.
- Betting with the hope of winning as a way to solve financial problems.
A Special Message for Parents
Can a minor in your family access your device or account? If so, take action now.
399 bet strictly prohibits access by anyone under 21. Use a password, screen lock, or parental control software on your device.
Have an open conversation with your child or family member about the risks of betting. Awareness is the strongest protection.
- Use a strong password on your device
- Make a habit of logging out
- Keep your account details private
Seek Support — You Don't Have to Face It Alone
Problematic gaming habits are a health issue — not a weakness. Asking for help is a sign of courage. You can get help through the following:
399 bet Support Team
Our 24/7 live chat and email support team is available in Bangla and English. Contact us directly for self-exclusion, setting limits, or any concerns. Email: [email protected]
Family and Trusted People
Talk to your family or a close friend. Those closest to us often notice a problem first and can offer the right support at the right time.
Professional Counselling Services
Consult mental health specialists and counsellors in Bangladesh. Counselling for gaming addiction for adults is available at hospitals and mental health centres.
Support Groups
Support groups made up of people facing the same issue can often play an effective role in reducing isolation and building healthier habits.
Assess Yourself
Answer the following questions honestly. If even one answer is "yes", it is the right time to speak with our support team:
- Have you spent more than your set budget in the past month?
- Has betting or gaming caused harm to your family or work?
- Have you tried to recover losses by placing more bets after losing?
- Have you lied to someone close to you about your gaming?
- Have you bet using borrowed money or savings?
You can speak with our support team via live chat in complete confidence. You can also contact us by email: [email protected]
Emergency Self-Exclusion
If you want to suspend your account right now, send "Self-Exclusion" in our live chat. Our team will deactivate your account promptly.
Recovering an account after permanent exclusion can be difficult — this is a serious decision and we fully respect it.
Guidelines for Healthy Gaming Habits
Responsible gaming is not just about following limits — it is a mindset. Before playing at 399 bet, remind yourself: this is entertainment, not a source of income. Never bet money that you cannot afford to lose.
Detailed information about deposit limits, breaks, and self-exclusion is available in our FAQ. Every question is answered in Bangla.
Never bet while drinking or under stress. Your ability to make decisions is reduced in such a state and the risk of placing unusually large bets increases. Always make decisions with a clear head before playing.
10 Rules for Healthy Gaming
- Set a fixed budget each week
- Do not play for long stretches without a break
- Do not bet money you need to live on in the hope of winning
- Do not return to play immediately after a loss
- Take regular breaks and focus on other activities
- Review your gaming history regularly
- Do not bet with borrowed money or credit
- Always put family and social responsibilities first
- Do not hesitate to seek support when needed
- Treat gaming as entertainment, not a livelihood
Common Questions about Responsible Gaming
Answers to the questions members ask most about responsible gaming.